Week 6 - Text Message Roleplay

Each day this week, have a different person type replies to each of the prompts below. As you write, think about

How you can match your customer's energy

What your texts would feel like to receive

Whether or not a text message is the most appropriate method of communication at all for this situation!

Once you have your replies typed, have your coworkers read your responses and give you feedback on how you might improve your message's tone, content, and even grammar and punctuation!

1.

hey do u sell kinks

2.

I have an appointment for a tuneup this week, but I need to cancel.

3.

Do you sell Lectric e-bikes?

4.

My bike is in for repair and it was supposed to be done yesterday but I haven't heard anything. What's going on?

5.

What stems do you guys stock

6.

My name is Don and I ride a recumbent bike. I am planning a ride to Clinton on the Towpath this weekend with my wife. Can you tell me what the condition of the Towpath is right now? It has been wet recently. And will you be open if we need service. Thank you. -Don

7.

I have a g-force sohamo ebike and the motor isn't working, is that something you can fix and how much?

8.

Hello, I am writing to see if you would be willing to donate a bike for our upcoming raffle to raise money for the Perry junior high wiffleball team. The PTA is raising money for the team to fund their upcoming trip to regionals. Thanks so much for your consideration!!

9.

I got a really good deal on an ancheer ebike on Facebook marketplace but turns out it has a flat tire, could you guys fix it?

10.

How do I sign up for a maintenance class

11.

Hey I have a vintage bike that's been in my garage and I'm looking to sell it, its probably from the 1970s and used to be my dads. Its really cool and probably rare and in good condition would you guys be interested?

12.

I know u guys don't buy used bikes but can you tell me what this one is worth? Heres a pic. rusty old bike