Each day, roleplay two new scenarios from the Phone Roleplay sheet linked below to practice some common phone interactions. Discuss with the group afterward to brainstorm how you might improve your greeting, opportunities for good questions, and how the call would be best followed up on.
Phone Roleplay ScenariosThen, use the link below to work on text message replies, remembering the lessons we learned from the Ikeono article last week.
Text Message PracticeIt's no secret that electric bikes are a huge part of the cycling industry (and our bike shop). E-bikes are awesome for all riders, but they're an especially important tool for getting inexperienced riders out on bikes. As you check out this week's links, think about how you can communicate the benefits of electric bikes (and the advantages of getting one from Ernie's) to a novice rider.
Watch Trek U/Sales Basics/Electric Bike Basics (12 videos)
Check out each day's link during the corresponding morning huddle, then discuss. Use the questions below as a starting point for your discussions, but don't limit yourself - think hard about how the concepts can relate to you and your shop!
Think about these questions when discussing the videos in the huddle: