We've all watched the videos, but do we bring it to life in the store? While reviewing the materials, think critically about how you are integrating the process into each of your own customer interactions. Where is there room for improvement? And remember: it's not just bikes. This process can be applied to service, sales, accessories, anywhere you interface with our customers!
Watch Trek U/Guide Sales Basics (6 videos)
Read Trek U Guide Sales Process One Pager
Check out each day's link during the corresponding morning huddle, then discuss. Use the questions below as a starting point for your discussions, but don't limit yourself - think hard about how the concepts can relate to you and your shop!
Think about these questions when discussing each day's link in your morning huddle: