Each day, complete the linked training guide for the daily product category. Brainstorm add on ideas, come up with good questions, and roleplay the scenarios to build good habits. Additionally, be sure to debrief any "real" interactions that happen at your shop!
Often, a person’s first point of contact with our store is via a phone call or text message. It’s important that we make a great first impression, which means that friendliness and professionalism are paramount. This week we're going to focus on how we can maximize these critical moments!
Watch Trek U/Sales Basics/Operations (4 videos)
Read EBS Training Manual - Phone & Text Message Etiquette
Read Ikeono Top 3 Do's and Don'ts of Customer Communication
Check out each day's link during the corresponding morning huddle, then discuss. Use the questions below as a starting point for your discussions, but don't limit yourself - think hard about how the concepts can relate to you and your shop!
Think about these questions when discussing the videos in the huddle