Service is an incredibly important part of our business as we continue to compete with online sellers for our share of the bike and gear market. This week we're going to explore how the Guide Sales practice can be adapted to our service writing business, helping us write quality workorders efficiently, all while making the customer's experience the focus of our work.
At each huddle this week, we're going to have a quick group discussion about each step of the guide sales process, and how it applies to service. At each of the links below, you'll find a page with a video on each step, along with an activity or discussion questions to help reinforce the concepts. First, check out the overview video below, then head to each day's page to dive into the process!
All done with the lessons? Check out the Guide Sales for Service...guide for a summary of everything we learned this week. Consider it a framework for organizing your service sales, with plenty of room to add your own voice and personality!